How xByte Cloud Empowered VSR Systems to Deliver Seamless and Secure Printing Solutions

Enabling Seamless Operations with Security and Simplicity

VSR Systems, a leader in Enterprise Resource Planning (ERP) and Warehouse Management System (WMS), developed a robust, customizable WMS/ERP SaaS platform that helps customers optimize operations. The platform streamlines activities such as inventory tracking, stock location management, and warehouse processes like receiving, picking, packing, and shipping.

VSR also offers customers flexibility: they can either integrate their own ERP or use VSR’s comprehensive solution for Accounting, Manufacturing, Sales, EDI, Shipping, and Invoicing. However, while customers could access the WMS/ERP through the public web, printing essential documents—like shipping labels—introduced security challenges. That’s where xByte Cloud came in, not only to solve the issue but to simplify the setup process for VSR and its customers.

The Printing Challenge

Allowing direct printing from the SaaS platform to local office printers over the public internet presented significant security risks. As printers are not designed to be publicly accessible, VSR Systems wanted a secure solution to prevent cyberattacks, such as:

Unauthorized Access – Attackers could exploit public-facing printers for malicious use.
Sensitive Data Exposure – Confidential print jobs stored in printer memory could be intercepted.
Control Attacks – Hackers could disable printers or use them as access points to other network devices.
Botnet Risks – Printers can be hijacked for DDoS attacks or other malicious purposes.

VSR needed a way for their customers to print seamlessly and securely without exposing printers to these risks. However, they also needed a straightforward setup process that wouldn’t burden their customers or complicate support operations.

xByte Cloud: Delivering Security with Simplicity

To meet VSR Systems’ needs, xByte Cloud implemented IPSEC tunnels, providing secure, encrypted connections between the SaaS platform and the customers’ networks. This approach solved the security problem while making the process as easy as possible for VSR to manage on behalf of their customers.

IPSEC Tunnel Benefits

Secure Printing: All print jobs travel over encrypted channels, protecting sensitive data.
Isolated Devices: Printers remain shielded from public exposure and network threats.
Direct Connection: Printing occurs seamlessly from VSR’s cloud-based platform to customers’ local printers.

A Collaborative Setup Process

A key aspect of xByte Cloud’s solution was simplifying the setup process for VSR Systems. The goal was to ensure VSR’s customers could be operational quickly, with minimal complexity.

“One of the most valuable aspects of working with xByte Cloud is how easy they make it for us to set things up for our customers,” said Witt Schenck, Product Manager at VSR Systems. “The process is smooth, the documentation is clear, and their team is always available if we hit any roadblocks.”

Step-by-Step Support from xByte Cloud

xByte Cloud provides comprehensive configuration documentation for the customers’ VPN routers, detailing the essential settings that must match on both sides.

If customers encounter issues, xByte Cloud offers flexible support to ensure rapid resolution:

Email Troubleshooting: Most initial queries are resolved through email.
Phone Call Assistance: If further help is needed, a call is scheduled to walk through the setup.
Screen-Sharing Sessions: For complex cases, xByte engineers offer hands-on guidance through screen sharing.

Integrating the Printers Seamlessly

Once the IPSEC tunnel is successfully configured, VSR Systems adds the customer’s network printer to the xByte Cloud server. This ensures the printer is accessible through the secure tunnel and fully integrated with VSR’s platform, enabling customers to print shipping labels and invoices efficiently.

“For us, the key is delivering a solution that just works—and that’s exactly what xByte Cloud allows us to do,” Schenck added. “Our customers appreciate how quickly we can get everything running without compromising security.”

A Secure Future with xByte Cloud

Thanks to xByte Cloud’s expertise, VSR Systems not only solved the printing problem but also made the solution easy to implement and manage for their customers. The partnership has enabled VSR Systems to:

Deliver Secure Printing: Protecting customer printers through encrypted IPSEC tunnels.
Simplify Setup for Customers: Ensuring VSR can quickly get customers operational with minimal friction.
Provide a Great User Experience: Smooth, reliable printing from the cloud to local printers, without security concerns.

The seamless integration between xByte Cloud and VSR Systems showcases how secure infrastructure and collaborative support can enhance SaaS operations.

For more information about VSR Systems and their WMS/ERP solutions, visit https://www.vsrsystems.com.

This partnership highlights how xByte Cloud not only provides technical solutions but empowers SaaS providers like VSR to deliver them with ease, ensuring their customers enjoy secure, uninterrupted operations.